|Top – new replacement pump
Bottom – old broken pump
As my luck would have it, my insulin pump (an Animas Ping) broke after my first week in Germany. I was screwing on the battery cap when I suddenly heard a *crack* and my stomach dropped.
The package came with very specific directions on how to pack up my old pump and ship it back. This is a little more complicated than doing it within the U.S., since I had to include insurance forms and forms for U.S. and German customs.
After packing it up and putting on the shipping label they provided, Marco drove me to the UPS store. The men were a little confused, but they took it. About 2 weeks later I received a letter in the mail from UPS stating that my package was delivered successfully and that it cost about 25 Euro, which will be billed to the account on file (Animas).
So basically, although Animas Ping insulin pumps seem very prone to breaking, it is nice to know that they will ship a replacement quickly to wherever you are.
Is there anyone out there that has gone through insulin pumps faster than me (4th pump in less than 2 years)? Or has anyone else had an insulin pump break at an inconvenient time or place?